Question 1

What is your typical process for working with a new customer?

Accepted Answer

For pricing, availability, and packages please visit our website, click Book Today, complete Step by step guidance. If you would like to talk with someone please call us. We will write up an estimate and send to you for approval. Then we will schedule your cleaning.

Question 2

What questions should customers think through before talking to professionals about their project?

Accepted Answer

Does the house have furniture? When completing a Move In/Out Cleaning it is ideal for the house to be completely empty. This allows the professionals to get in every nook and cranny of the house. Although it may seem like this type of cleaning would be easier, it is not. Everything in the home should be cleaned and sanitized for the next occupant.  Are you needing a Spring/Deep Cleaning OR a Standard/General Cleaning? General Cleaning is more of a maintenance cleaning. Spring/Deep Cleaning is a more intense cleaning including Windows, Doors, Baseboards , Appliances all to be handwashed. Deep Cleanings usually take double the time of a Standard Cleaning.  Are you wanting to straighten up (Dishes/Laundry) your home before the cleaners arrive? -If not, hire cleaners to complete a package cleaning with the add on of maid services.

Question 3

What areas do you service?

Accepted Answer

We service Greenville, SC upstate and surrounding areas. If you need clarification, please let us know where you are located and we can let you know if we service that area. :)

Question 4

What types of customers have you worked with?

Accepted Answer

Busy Families 
Medical Personnel 
Realtors (sellers & buyers) 
Apartment Communities

Question 5

How are your services priced?

Accepted Answer

We offer package pricing or per hour $60. We offer discounts for new customers and for recurring customers.

Question 6

Can I be there when you arrive?

Accepted Answer

Yes absolutely, this is perfectly fine. We understand we have to gain your trust. We only ask that you are in a separate room as we clean. It makes it really hard when a customer is following us around and micromanaging us while we try to clean. Rest assured, we will let you know when we are finished and give you the opportunity to review our work. Please feel free to ask us to redo something to bring it to your quality approval. If you are going to be there please communicate this with the team so we can clean the room you will be in either first or last. We will not re-clean an area that is messed up after we clean. (ex: shortly after we clean your kitchen, a family member goes and makes lunch and doesn't clean after themselves.) The family member could have communicated with the team and let them know they were going to make lunch so we can plan accordingly.

Question 7

Do you use your own supplies?

Accepted Answer

Yes, we bring our own supplies however if you would like for us to use your cleaning supplies this is fine. We do kindly ask for your first visit, if you will allow us to use our supplies then we can make adjustments to your liking. If you would prefer us to use your supplies, we ask that you leave a note with instructions on the kitchen counter with the supplies. When we use our supplies, we do not use any harsh chemicals. Some of the supplies we use are dawn, murphy's oil, odoban, pinesol, and fabuloso. We also carry extension dusters, vacuum with attachments and a mop system.

Question 8

Are you able to clean really high ceiling fans or tall windows?

Accepted Answer

Due to insurance restrictions, we are only allowed to use a 2-3 step ladder. Each team travels with a ladder to make sure we are able to address your concerns. We do carry 9 foot extension dusters. However depending on the height of your ceilings in your home we may not be able to address all of the cobwebs due to restrictions.

Question 9

How many cleaners come and can I request the same team each time?

Accepted Answer

2 cleaners typically arrive for each cleaning. You can request to have the same team for your home. However, in the event that a specific team is not available due to emergency situations, instead of cancelling you can have the option to have another team just for this visit or reschedule with your preferred team.

Question 10

What is the difference between a standard and a deep clean?

Accepted Answer

Main difference between the 2 packages is standard cleaning is focused on maintaining the cleaning by dusting only. Whereas, deep cleaning is not only dusting but also hand washing (ex: doors, blinds, and trims). With each package, there is a checklist that the team has to complete in order to complete their job

Question 11

Can you clean both the inside and outside of my windows?

Accepted Answer

We can clean the inside glass and wood trim of the window. We will not be able to clean the outside of the windows as with folding the window inside, this can damage a clip on the window, no replacement possible. Therefore, we can not assume this risk as the only way to fix the clip is to replace the entire window. If it is important for you to have the tracking of the window cleaned, this can be added on for an additional $100-$150 depending on the amount of windows. Please text: 864-581-3394 to add it onto your appointment as this is a custom add on.

Question 12

How long will it take you to clean my home?

Accepted Answer

Each package has a time frame associated with it that is the expected time for the cleaners to clean your home. We understand that each house is different; however is this a standard guide line. It is very important that the homeowner helps us by making sure the house is prepared for us before we arrive. If the house is not prepared for our cleaners, then this means the cleaners will take longer to clean your home to make sure we give our customers the quality cleaning they are paying for.

Question 13

Do I need to prepare my home for cleaning?

Accepted Answer

When we arrive at your home to clean your house, it helps us alot when the homeowner prepares the house for us. Some things to focus on are dishes, laundry, and clutter. Please make sure all dishes are collected throughout the house, washed and put away. If you leave dishes in your sink, we will not wash dishes and/or be able to sanitize your sink. Please go through the house making sure all laundry is collected and at the minimum placed in baskets. IF you would like your sheets to be changed, please have the clean set of sheets in the appropriate room. Please make sure the house is free of clutter with specific focus on the kitchen/bathroom countertops, dressers, tables, and floors. When the house is prepared for us, it allows us to come do our jobs and clean your home. However, if customers do not have time to prepare their house, we can take care of this. We will just need 2 things. 1. Please let us know as soon as possible so we can prepare and adjust the schedule for more time. 2. Due to more time being spent in your home, we will need to charge more. Our hourly rate for both cleaners and supplies is $60 per hour.

Question 14

Will I be updated on the cleaning?

Accepted Answer

Yes, of course. When your house is scheduled, you will receive a text message and email to confirm. All text communication will be sent by 864-581-3394. On your cleaning day, you will receive a text message when the team is on the way including a picture of the cleaner. This is helpful so you know who is coming to your home. Once the team is finished, you will receive another text message letting you know we have finished.

Question 15

What if the cleaning team has questions?

Accepted Answer

If at any time throughout the cleaning, there is a question, we will be in touch by text message. If an emergency arises, the owner will call you.

Question 16

How do I pay?

Accepted Answer

Once the job is completed, the customer will receive a text message with a payment link. There is an option to leave a tip for the cleaners but this is at your discretion. Payment is due once the job is completed

Question 17

How can I leave a review?

Accepted Answer

As soon as the job is completed, we send a link by text for our customers to leave a review. Customers have the option to either send a Google review using their gmail account or you can add to our website.

Question 18

Can I set up recurring appointments?

Accepted Answer

Sure, after your first appointment, please text 864-581-3394 the frequency you would like. We do offer weekly, bi-weekly, tri-weekly, and monthly appointments. We do have the ability to schedule appointments in advance. When you text, please let us know your preferred date and time. If you don't know your schedule and would like to schedule at a later time, you can do so by either texting the number or going online www.justrelaxcleaningservices.net - go to packages page - click Book Now.

Question 19

How can I schedule an appointment?

Accepted Answer

Please go to www.justrelaxccleaningservices.net - go to packages page - click Book Now. Please review the packages and checklists to make sure you get what you need. If you need to customize your cleaning, feel free to do so by selecting standard cleaning and then customize by selecting your "add ons". If there is not an add on for what you need, please select "custom order request" then scroll down on the page to type in exactly what you are requesting the cleaners complete for you. If you would prefer to speak with someone, please feel free to contact us at 864-990-1747.

Question 20

What if I only need a few things completed in my house and not the entire package?

Accepted Answer

This is booked as a "custom order request" under our add on service which is considered our maid service. Our customers can choose 3 things to have completed in their house. (Example: bathrooms, floors, and dust) When booking, customers will have to select what exactly they need completed and in what rooms. The cost for this service is $60 per hour, which does include 2 cleaners and supplies.

Question 21

Are you licensed, insured and bonded?

Accepted Answer

Yes, we definitely are. We make sure our customers have the peace of mind in knowing that our cleaners will not damage their house with our chemicals at all.

Question 22

Is there a guarantee for quality if I am not able to check once the team finishes?

Accepted Answer

Yes, we honor a 24 hour guarantee on quality. We do ask if possible once we have finished our customer's review our work. We appreciate full transparency and love being given the opportunity to learn from our mistakes as we know nobody is perfect no matter how hard we strive.

Question 23

What kind of discounts do you offer?

Accepted Answer

We offer many discounts. Here is a list, Hero's Discount for first responders, Teacher's Discount, Veteran's Discount, and Senior Citizens Discount. Each discount is 10% off

Question 24

Do you have male cleaners?

Accepted Answer

No, we currently do not have any male cleaners

Question 25

I have a pet but they will not be inside the house when the cleaners come to clean, does the pet fee apply?

Accepted Answer

Yes, whether or not the pet is present at the time of cleaning does not affect the amount of hair or pet dander that needs to be cleaned. When there is a pet in the home, it causes more dust which makes the cleaners take a bit longer to make sure the customer receives quality dusting.

Question 26

If I have multiple pets, do I have to pay a pet fee for each and every pet?

Accepted Answer

If there are less than 3 pets in the home, one pet fee is enough . But, if there are more than 3, we will need to charge another pet fee.

Question 27

Do you offer daily cleaning services?

Accepted Answer

Yes, this is called "maid services". Please call 864-990-1747 to schedule an in-person consultation to meet you, tour the house, and create a detailed scope of work.

Question 28

Do you offer in-home consultations?

Accepted Answer

Yes but only for daily cleaning services. If you are interested in weekly, biweekly, triweekly, or monthly cleanings we will price out per square footage depending on the package you request

Question 29

How can I contact you?

Accepted Answer

Business Hours:
Monday to Friday:  9am-5pm
Method:
Call/Text: (864) 990-1747
Email: justrelaxcleaning864@gmail.com

Frequently asked questions