Frequently asked questions
The Ins And Outs of How We Do Business
Does the house have furniture? When completing a Move In/Out Cleaning it is ideal for the house to be completely empty. This allows the professionals to get in every nook and cranny of the house. Although it may seem like this type of cleaning would be easier, it is not. Everything in the home should be cleaned and sanitized for the next occupant. Are you needing a Spring/Deep Cleaning OR a Standard/General Cleaning? General Cleaning is more of a maintenance cleaning. Spring/Deep Cleaning is a more intense cleaning including Windows, Doors, Baseboards , Appliances all to be handwashed. Deep Cleanings usually take double the time of a Standard Cleaning. Are you wanting to straighten up (Dishes/Laundry) your home before the cleaners arrive? -If not, hire cleaners to complete a package cleaning with the add on of maid services.
Yes absolutely, this is perfectly fine. We understand we have to gain your trust. We only ask that you are in a separate room as we clean. It makes it really hard when a customer is following us around and micromanaging us while we try to clean. Rest assured, we will let you know when we are finished and give you the opportunity to review our work. Please feel free to ask us to redo something to bring it to your quality approval. If you are going to be there please communicate this with the team so we can clean the room you will be in either first or last. We will not re-clean an area that is messed up after we clean. (ex: shortly after we clean your kitchen, a family member goes and makes lunch and doesn't clean after themselves.) The family member could have communicated with the team and let them know they were going to make lunch so we can plan accordingly.
Yes, we bring our own supplies however if you would like for us to use your cleaning supplies this is fine. We do kindly ask for your first visit, if you will allow us to use our supplies then we can make adjustments to your liking. If you would prefer us to use your supplies, we ask that you leave a note with instructions on the kitchen counter with the supplies. When we use our supplies, we do not use any harsh chemicals. Some of the supplies we use are dawn, murphy's oil, odoban, pinesol, and fabuloso. We also carry extension dusters, vacuum with attachments and a mop system.
Due to insurance restrictions, we are only allowed to use a 2-3 step ladder. Each team travels with a ladder to make sure we are able to address your concerns. We do carry 9 foot extension dusters. However depending on the height of your ceilings in your home we may not be able to address all of the cobwebs due to restrictions.
2 cleaners typically arrive for each cleaning. You can request to have the same team for your home. However, in the event that a specific team is not available due to emergency situations, instead of cancelling you can have the option to have another team just for this visit or reschedule with your preferred team.
Main difference between the 2 packages is standard cleaning is focused on maintaining the cleaning by dusting only. Whereas, deep cleaning is not only dusting but also hand washing (ex: doors, blinds, and trims). With each package, there is a checklist that the team has to complete in order to complete their job
We can clean the inside glass and wood trim of the window. We will not be able to clean the outside of the windows as with folding the window inside, this can damage a clip on the window, no replacement possible. Therefore, we can not assume this risk as the only way to fix the clip is to replace the entire window. If it is important for you to have the tracking of the window cleaned, this can be added on for an additional $100-$150 depending on the amount of windows. Please text: 864-581-3394 to add it onto your appointment as this is a custom add on.
Each package has a time frame associated with it that is the expected time for the cleaners to clean your home. We understand that each house is different; however is this a standard guide line. It is very important that the homeowner helps us by making sure the house is prepared for us before we arrive. If the house is not prepared for our cleaners, then this means the cleaners will take longer to clean your home to make sure we give our customers the quality cleaning they are paying for.
When we arrive at your home to clean your house, it helps us alot when the homeowner prepares the house for us. Some things to focus on are dishes, laundry, and clutter. Please make sure all dishes are collected throughout the house, washed and put away. If you leave dishes in your sink, we will not wash dishes and/or be able to sanitize your sink. Please go through the house making sure all laundry is collected and at the minimum placed in baskets. IF you would like your sheets to be changed, please have the clean set of sheets in the appropriate room. Please make sure the house is free of clutter with specific focus on the kitchen/bathroom countertops, dressers, tables, and floors. When the house is prepared for us, it allows us to come do our jobs and clean your home. However, if customers do not have time to prepare their house, we can take care of this. We will just need 2 things. 1. Please let us know as soon as possible so we can prepare and adjust the schedule for more time. 2. Due to more time being spent in your home, we will need to charge more. Our hourly rate for both cleaners and supplies is $60 per hour.
Yes, of course. When your house is scheduled, you will receive a text message and email to confirm. All text communication will be sent by 864-581-3394. On your cleaning day, you will receive a text message when the team is on the way including a picture of the cleaner. This is helpful so you know who is coming to your home. Once the team is finished, you will receive another text message letting you know we have finished.
Sure, after your first appointment, please text 864-581-3394 the frequency you would like. We do offer weekly, bi-weekly, tri-weekly, and monthly appointments. We do have the ability to schedule appointments in advance. When you text, please let us know your preferred date and time. If you don't know your schedule and would like to schedule at a later time, you can do so by either texting the number or going online www.justrelaxcleaningservices.net - go to packages page - click Book Now.
Please go to www.justrelaxccleaningservices.net - go to packages page - click Book Now. Please review the packages and checklists to make sure you get what you need. If you need to customize your cleaning, feel free to do so by selecting standard cleaning and then customize by selecting your "add ons". If there is not an add on for what you need, please select "custom order request" then scroll down on the page to type in exactly what you are requesting the cleaners complete for you. If you would prefer to speak with someone, please feel free to contact us at 864-990-1747.
This is booked as a "custom order request" under our add on service which is considered our maid service. Our customers can choose 3 things to have completed in their house. (Example: bathrooms, floors, and dust) When booking, customers will have to select what exactly they need completed and in what rooms. The cost for this service is $60 per hour, which does include 2 cleaners and supplies.